Return Policy - B2B

Returns are only accepted under the following conditions:

• Defective or incorrect items: Must be reported within 7 days of receipt.
• Products must be unused, in original packaging, and in resalable condition unless defective.
• Return requests must be pre-approved, a RMA number will be assigned. Unauthorized returns will not be accepted.
• A restocking fee of 25% may apply to non-defective returns.
• Return shipping costs are the buyer’s responsibility unless due to our error.
• Certain items (e.g., custom orders, clearance products) are non-returnable.

To request a return, contact [email protected] with your order/invoice number and issue details.